Privacy Policy

Updated 2022/06/22

Eneo is committed to
providing quality services to you and this policy outlines our ongoing
obligations to you in respect of how we manage your Personal Information.

We have adopted the
Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth)
(the Privacy Act). The NPPs govern the way in which we collect, use, disclose,
store, secure and dispose of your Personal Information.

A copy of the
Australian Privacy Principles may be obtained from the website of The Office of
the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal
Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect include: names, addresses, email
addresses, phone and facsimile numbers.

This Personal
Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website(s)
https://ww.eneo.net.au and https://eneo.jp, from your website, from media and
publications, from other publicly available sources, from cookies and from
third parties. We don’t guarantee website links or policy of authorised third
parties.

We collect your
Personal Information for the primary purpose of providing our services to you,
providing information to our clients and marketing. We may also use your
Personal Information for secondary purposes closely related to the primary
purpose, in circumstances where you would reasonably expect such use or
disclosure. You may unsubscribe from our mailing/marketing lists at any time by
contacting us in writing.

When we collect
Personal Information we will, where appropriate and where possible, explain to
you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive
information is defined in the Privacy Act to include information or opinion
about such things as an individual’s racial or ethnic origin, political
opinions, membership of a political association, religious or philosophical
beliefs, membership of a trade union or other professional body, criminal
record or health information.

Sensitive
information will be used by us only:

•           For the primary purpose for which it
was obtained

•           For a secondary purpose that is
directly related to the primary purpose

•           With your consent; or where required
or authorised by law.

Third Parties

Where reasonable
and practicable to do so, we will collect your Personal Information only from
you. However, in some circumstances we may be provided with information by
third parties. In such a case we will take reasonable steps to ensure that you
are made aware of the information provided to us by the third party.

We utilize Google
Analytics to collect data on how our site is used. Only your public IP address
is collected by Google Analytics; Google may also set cookies on your device.
For more information on data collected by Google or how Google uses this data,
refer to Google’s information on partner sites at https://policies.google.com/technologies/partner-sites.

Cookies

The Eneo websites
use cookies. A cookie is a small file of letters and numbers the website puts
on your device if you allow it. These cookies recognise when your device has
visited our websites before, so we can distinguish you from other users of the
website. This improves your experience and the functionality of Eneo’s websites.

We do not use
cookies to identify you, just to improve your experience on our website(s). If
you do not wish to use the cookies, you can amend the settings on your internet
browser so it will not automatically download cookies. However, if you remove
or block cookies on your computer, please be aware that your browsing experience
and our website’s functionality may be affected.

We are not
responsible for any cookies not originating from Eneo’s websites, i.e. by
websites or services linked to or from this website, including the information
or content contained therein.

 

Disclosure of Personal Information

Your Personal
Information may be disclosed in a number of circumstances including the
following:

•           Third parties where you consent to
the use or disclosure; and

•           Where required or authorised by law.

Security of Personal Information

Your Personal
Information is stored in a manner that reasonably protects it from misuse and
loss and from unauthorized access, modification or disclosure.

When your Personal
Information is no longer needed for the purpose for which it was obtained, we
will take reasonable steps to destroy or permanently de-identify your Personal
Information. However, most of the Personal Information is or will be stored in
client files which will be kept by us for a minimum of 7 years.

Any staff with
access to documents submitted to Eneo for proofreading have signed non-disclosure
agreements securing your proprietary right to your intellectual property.

We are not
responsible for privacy practices employed by websites or services linked to or
from this website, including the information or content contained therein.

Access to your Personal Information

You may access the
Personal Information we hold about you and to update and/or correct it, subject
to certain exceptions. If you wish to access your Personal Information, please
contact us in writing.

Eneo will not charge any
fee for your access request, but may charge an administrative fee for providing
a copy of your Personal Information.

In order to protect
your Personal Information we may require identification from you before
releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important
to us that your Personal Information is up to date. We will take reasonable
steps to make sure that your Personal Information is accurate, complete and
up-to-date. If you find that the information we have is not up to date or is
inaccurate, please advise us as soon as practicable so we can update our
records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may
change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any
queries or complaints about our Privacy Policy please contact us at:

 

Eneo

Email: contact@eneo.jp

Phone: +61 3159 4643

 

Please allow up to 30
days for Eneo to respond to your complaint. It will not always be possible to resolve
a complaint to everyone’s satisfaction. If you are not satisfied with Eneo’s
response to a complaint, you have the right to contact the Office of Australian
Information Commissioner (at https://www.oaic.gov.au) to lodge a complaint.